Refund Policy

What this policy covers

This policy applies to orders placed and paid for directly through the Vaarso website. It does not cover tickets, music subscriptions, or other purchases made through an external platform, venue, or ticketing provider.

Cancelling an order

If you need to cancel an order, contact Vaarso Merchandise Support before the order has been dispatched. Include your order confirmation details so the team can check whether cancellation is still possible.

Damaged, defective, or incorrect items

If your vinyl arrives damaged, defective, or different from the item confirmed in your order, contact us as soon as possible after delivery. Please include your order details and clear photographs of the item and its packaging so we can review the issue.

After review, Vaarso may offer a replacement or a refund where the item is confirmed to be damaged, defective, or incorrect.

When a refund may not be available

• A change of mind after an item has been dispatched or delivered.
• A vinyl that has been played, used, altered, or damaged after delivery.
• An item returned without the original sleeve, inserts, or packaging where these are needed to assess the request.
• A delivery issue caused by incomplete or incorrect information supplied for fulfilment.

Approved refunds

If a refund is approved, it will be issued through the original payment method where possible. The payment provider or your bank may apply its own processing time before the amount appears in your account.

Future releases and event tickets

If Vaarso later offers a product with different fulfilment or access conditions, the applicable refund terms will be shown with that product before checkout. Tickets and registrations handled by an event partner remain subject to that partner's policy.

Requesting support

For a cancellation, damage report, or refund question, contact Vaarso Merchandise Support using the details below. Keep your order confirmation available when you contact us.